Deposit & Cancellation Policy
-For customers who booked Hair cut or Moisturising treatment-
We require at least 24 hours' notice if you need to cancel or reschedule your appointment. If you cancel without any notice, we will request half of the payment.
-For Customers who paid Deposit-
In order to secure your appointment, we require £50 deposit to be paid at the time of booking. We require a minimum of 48 hours notice if you wish to cancel or re-schedule your appointment. The deposit may be paid by Credit Card when you book appointment online, over the phone or at the salon. The deposit is then held against your booking as a credit towards that appointment. If a cancellation is made with more than 48 hours notice, the deposit is refunded or forwarded to the new appointment time. If a cancellation is made with less than 48 hours notice, the deposit is forfeited as a late cancellation fee. If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking. - Redo and Refund Policy - We require you to contact us within 2 weeks from your appointment day if you are not happy with the results, otherwise we are not able to consider about them. You must need to come back to show your hair and discuss if you need to redo. We will consider about full refunding or part refunding depending on the situation after checking your hair.
Please tell us if you made a cancellation before 48 hours and deposit need to be refunded.